SEND Information Advice and Support Service (SENDIASS)

Monday - Friday

West Berkshire Special Educational Needs and Disability Information, Advice and Support Service is available to parent carers of children and young people aged 0-25 with special educational needs and/or a disability (SEND) and also to children and young people with SEND themselves.  The support and advice we provide is impartial, confidential and free. We will listen to your concerns and answer your questions about anything relating to your special educational needs and disabilities. Our service is statutory and is available to parents, carers, children and young people living in West Berkshire who pay their council tax in Newbury.  ‘Parents’ includes all those adults with parental responsibility.

Type of service: Advice for parents

Who to contact

West Berkshire SENDIASS
West Berkshire Adviser
0300 303 2644 (local rate)
West Berks SENDIASS 

Where to go

Venue address
County of West Berkshire
Additional Notes

We can support you over the phone, by email or in person at an agreed local venue.  Our advisers are home based within West Berkshire.

When is it on?

Date & Time Information
Monday - Friday
Time of day
Time period
School Holidays
Term Time

Other details

Other Costs
Referral required?
Referral and availability notes

Self referral is welcomed.

Local Offer

Local Offer Description


  • Provide a confidential and impartial help line

  • Provide web resources and information about Special Educational Needs and Disabilities

  • Listen to your concerns

  • Look at different options

  • Help you prepare for meetings.

  • Look at ways of overcoming differences where there is a disagreement

  • Signpost to other services

  • We offer information on: 

    1. Your rights and responsibilities

    2. Who to talk to about your concerns

    3. How your child is assessed and helped in school

    4. How to request and what happens during an Education, Health and Care (EHC) assessment

    5. What you can do if you are not happy with a decision

    6. West Berkshire’s policies and processes

    7. National policies and the law

Contact Name
Jen Jones (Parent Adviser), Lesley Reilly (Children and Young Peoples Adviser)
Contact Telephone
0300 303 2644
Contact Email
Age Bands
12 to 14,
15 to 16,
0 to 1,
16 to 18,
1 to 4,
19 plus,
5 to 7,
7 to 11
SEND Provision Type
Visual Impairment,
Specific Literacy Difficulties,
Speech & Language Difficulties,
Behavioural, Emotional & Social Difficulties,
Autistic Spectrum Disorder,
Moderate Learning Difficulties,
Physical Disability,
Severe Learning Difficulties,
Hearing Impairment,
Profound and Multiple Learning Difficulties
Is your service accessible? (consider in general terms how you make your service accessible, in addition to any specific premises issues)
Yes, we can arrange to meet in an accessible building should the need arise.
What are the eligibility criteria for your service? (please include any age restrictions, types of need catered for etc)
The service is for parent carers of children and young people aged 0-25 with special educational needs and/or disabilities (SEND) and children and young people with SEND themselves. To be eligible for our service you need to be living in West Berkshire. We can answer your calls Monday to Friday 9am-5pm, and put you in touch with a local adviser who should contact you within three working days. We have a comprehensive website which provides 24/7 information.
How are referrals/applications made to your service? (include details of who can refer/apply and referral and application process)
Schools, the SEN team or professionals can refer to our service but we also accept self referrals from parent carers, children and young people.
What is your service standard for responding to referrals/accessing services? (include timescales for responding to referrals and accessing services)
We will answer your call between 9am and 5pm, Monday to Friday. If we need to put you in touch with a local adviser, they will contact you within three working days.
Who provides / funds your service?
Local Authority
Are children, young people, parents / carers charged for your service?
Inspection outcomes/quality awards
Feedback and complaints procedure
We believe that complaints and compliments are a valuable indicator of quality of service and an opportunity to refine our performance. If you are unhappy about any aspect of our service, please contact or call 0300 303 2644.
Last Updated